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Privacy Policy 

This is the Privacy Policy statement of Travelpet (company Tmi Eläinlääkäri Emma Puranen) in accordance with the General Data Protection Regulation (GDPR) of the European Union. Prepared on February 14, 2023, last updated on February 15, 2023.


1. Registry Administarion



Tmi Eläinlääkäri Emma Puranen

Franzéninkatu 1,

00500 Helsinki, Finland


Y-tunnus 3290222-8


2.  Registry contact person and contact information

Emma Puranen

+358 44 288 3407


3. The name of the registry

Travelpet's user registry ("subscribers"), marketing registry, customer registry, patient registry.


4. Legal basis and purpose of processing personal data.

The purpose of processing personal data is to enable Travelpet to communicate with customers and develop the service according to their needs. The collected and stored personal data in the registries are used for customer communication and marketing, service and customer satisfaction improvement purposes, as well as for statistical purposes. The data is not used for automated decision-making or profiling.



5. Contents of the register

The registry collects and stores all the information that the customer fills in when visiting the website or sends to us through other means. When subscribing to the newsletter (user and marketing registry), the following information is stored in the registry:


  • Email address

  • IP address

  • Location (unless the customer has forbidden this)


When making an appointment, the following information is additionally stored in the registry (customer registry) depending on the reservation:

  • First and last name

  • Phone number

  • Address

  • Pet information (name, age, breed)

  • Purpose of the appointment

  • Customer number


In addition, during veterinary consultations, the following information is collected and stored in the patient registry:

  • Detailed identification information of the pet

  • Medical history

  • Symptoms, conducted examinations, findings, treatment instructions, medications, and other relevant documented information for the treatment

  • Photos and/or videos provided by the owner

  • Text, image, video, and/or audio recordings from remote consultations

  • The veterinarian has a professional obligation to maintain confidentiality


The IP addresses of website visitors and necessary cookies for the functioning of the service are processed based on legitimate interest, including ensuring security and collecting statistical information about website visitors, in cases where they can be considered personal data. Consent is requested separately for third-party cookies when necessary.


6. Regular sources of information

The information to be stored in the registry is obtained from the customer through various channels such as messages sent through forms on the website, email, phone calls, social media services, agreements, customer meetings, and other situations where the customer provides their information. Contact information of company representatives and other organizational contacts can also be collected from public sources such as websites, directory services, and other companies.


7.  Saving and storage of personal data

The data controller adheres to the EU General Data Protection Regulation, which states that personal data must be:

  • processed lawfully, fairly, and transparently

  • collected and processed for specified, explicit, and legitimate purposes

  • collected only to the extent necessary for the purposes of processing

  • kept accurate and up to date: inaccurate or incorrect personal data must be promptly deleted or corrected

  • retained in a form that allows the data subject to be identified only for as long as necessary for the purposes of processing

  • processed in a confidential and secure manner


8. Regular disclosures of information and transfer of data outside the EU or EEA

Information is not routinely disclosed to other parties. Information may be forwarded to the extent agreed upon with the customer. Animal patient information may be disclosed with the owner's consent to another veterinarian, physiotherapist, behavior trainer, or other person significantly involved in the animal's care, if the disclosure of information is essential for treatment purposes. Information may be disclosed to authorities in accordance with applicable legislation, for example, in relation to notified animal diseases or animal welfare reasons. Information may also be transferred by the data controller outside the EU or EEA, but only if the transfer of personal data meets the legal requirements of the General Data Protection Regulation.


9. Principles of data protection

In the processing of the register, careful care is taken, and the information processed through the information systems is appropriately protected. When register information is stored on Internet servers, the physical and digital security of the hardware is properly taken care of. Travelpet ensures that stored information, as well as server access rights and other critical information for the security of personal data, are handled confidentially and only by employees whose job description includes it.


10. Right of inspection and right to request correction of information

Each individual in the register has the right to check their stored information and request the correction of any inaccurate data or completion of incomplete information. If a person wishes to review the information stored about them or request corrections, the request should be sent in writing via email to the data controller at Travelpet may request the requester to provide proof of their identity if necessary. Travelpet will respond to the customer within the timeframe specified in the EU General Data Protection Regulation (usually within one month).


11. Other rights related to the processing of personal data

The individual registered in the register has the right to request the deletion of personal data concerning them from the register ('right to be forgotten'). Similarly, data subjects have other rights under the EU General Data Protection Regulation, such as the right to restrict the processing of personal data in certain situations. Requests should be sent in writing via email to the data controller at Travelpet may request the requester to provide proof of their identity if necessary. Travelpet will respond to the customer within the time frame specified in the EU data protection regulation (generally within one month).


12. Other rights

Travelpet has the right to modify the content of this register and privacy statement as necessary to comply with its legal obligations. If incorrect, inappropriate, or outdated information is stored in the register, Travelpet may correct, delete, or add information or request the registered individual to correct, delete, or add the information.


13. Cookies

Cookies are small text files that a website stores on your device. When you revisit the same website, it recognizes the cookies stored on your device. The use of cookies enhances the user experience on websites and helps us track visitor behavior on our website, as well as improve our marketing efforts. You can learn more about cookies at

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